Who hasn’t experienced this? In the middle of the work process, suddenly something stops working – in other words, the technology lets you down. Whether a program does not start or important data is suddenly no longer accessible – situations like these can drive you to despair. A smooth workflow becomes a distant prospect and the only goal is to resolve the technical problem as quickly as possible. WHEN TECHNOLOGY FAILS, ISGUS IS QUICK TO RESPOND WITH PROFESSIONAL SUPPORT This is exactly where ISGUS comes in with its Customer Service Portal. Our aim is to provide our customers with the best possible support at all times, so that they get prompt and appropriate answers to their questions and problems. Our newly introduced Customer Service Portal is a further step towards optimising our service for our customers. New Customer Service Portal Our online ticketing system takes technical support to a new level. The switch from manual ticket acceptance to a fully digital system with auto-accept functionality means a significant improvement not only for our customers, but also for our team. Our customers can now access our system anytime from anywhere – the benefits are already clearly noticeable. Reduced administrative workload The digitalisation of the entire ticketing system results in streamlined internal processes and increased efficiency. The benefit for you is that our team can concentrate specifically on your support request and provide you with quick and helpful answers. Thanks to direct access to the ticketing system, our support team is able to automatically prioritise customer requests, resulting in shorter response times, which in turn benefits our customers. High transparency and simple communication We offer you complete transparency. For you as a customer, the new ticketing system ensures maximum transparency regarding the processing status of your support request. You can view and track the status of your request at any time. Simple and direct communication enables us to respond faster and more accurately to our customers’ requests. The benefits of the new system: more than just support Thanks to the data and findings collected from the ticket- ing system, we have the opportunity to further improve our own products. Frequently asked questions or challenging issues clearly indicate where optimisation is required. This enables us to respond even more specifically to the individual requirements and wishes of our customers and adapt our products and services even better to their needs. Easy access to our knowledge base Our website serves as central point of contact, providing you with access to our technical support as well as an extensive knowledge base. This is particularly useful for typical technical issues where help is needed quickly. Our knowledge base already contains helpful instructions on frequently asked questions as well as solutions to problems on various topics related to ZEUS® Workforce Management. Thanks to this easy access to information, many problems can be solved rapidly and independently without having to create a support ticket. Simple registration and personalised service Our customers love the new flexibility! You can register quickly and easily and then log in at any time to create requests or search for solutions in the knowledge base. Our aim is to simplify your daily work. All these measures together ensure that our customers finally feel more satisfied with our service. Do you have any questions? Do not hesitate to contact us! Our team will be happy to answer any questions you may have about ZEUS® – this way, you will always receive optimum support allowing you to concentrate on what really matters: your business. 11 CUSTOMER SERVICE PORTAL
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